FAQ

Frequently Asked Questions (FAQ)

Welcome to the Inky Brushes FAQ page! Here you'll find answers to common questions about my prints, original artworks, materials, and services. If you have any additional inquiries, please don't hesitate to contact me.

1. How do I purchase an original painting?

I release new works to my mailing list a few times a year, usually as a series. Single works also come available from time to time. In all cases, the mailing list is notified before hand so collectors can be ready for secure a piece at its release date and time.

2. What is a Giclée Print?

A giclée print is a high-quality fine art reproduction created using advanced inkjet printing technology. The term "giclée" (pronounced “zhee-clay”) originates from the French word "gicler," meaning "to spray." This meticulous process involves spraying microscopic droplets of archival-grade ink onto premium art paper, resulting in exceptional detail, vibrant colours, and smooth gradients that closely mirror the original artwork.

3. What materials are used in your prints?

We use only the finest materials to ensure each print is a true reflection of the original artwork:

• Paper: I researched far and wide, and tested lots of papers before I found the perfect ones for my prints. I am proud to say that my prints are crafted on premium Hahnemühle papers, including German Etching and Photo Rag. Hahnemühle has been producing fine art papers since 1584, combining centuries-old craftsmanship with modern innovation. These heavyweight, archival papers feature rich, velvety textures and a luxurious feel that enhance the depth and detail of each print. The natural warm white shade adds character to the artwork, reminiscent of traditional etchings and lithographs.
• Inks: My prints are made with archival-quality pigment inks that are fade-resistant and designed to last a lifetime. These inks provide a wide colour gamut, ensuring that every hue and subtle nuance of the original piece is faithfully captured.

4. Are your prints environmentally friendly?

Yes, sustainability is important to me. The printing and shipping processes are carbon-neutral.

I collaborate with professional printing services committed to reducing their environmental impact by offsetting carbon emissions and utilising eco-friendly practices. By choosing these prints, you're supporting environmentally responsible art production.

5. How long will my print last?

When properly cared for, your print can last for decades without any noticeable fading or degradation. The combination of archival-quality inks and acid-free, lignin-free Hahnemühle paper provides exceptional longevity. To maximise the lifespan of your print:

• Display away from direct sunlight: Prolonged exposure to direct sunlight can affect any artwork over time.
• Use UV-protective glass or acrylic: If framing, consider materials that offer additional protection against UV rays.
• Avoid humidity and extreme temperatures: Display your print in a stable environment to prevent damage.

6. How should I care for my print?

To ensure your print remains in pristine condition:

• Handle with clean hands: Oils and dirt can transfer to the paper.
• Frame promptly: Framing protects the print from dust, moisture, and physical damage.
• Use archival materials: When framing, opt for acid-free mats and backing boards.
• Avoid hanging in damp areas: Places like bathrooms may have high humidity levels.

7. Do you offer framing services?

I do not have the capacity or expertise to offer framing services or recommend specific framers. I suggest collaborating with a reputable local framer or seeking recommendations and reviews from fellow collectors or local galleries. They can provide expert guidance to ensure your print is beautifully presented and preserved.

8. How are the prints shipped?

Prints are carefully packaged to ensure they arrive safely:

• Protective packaging: Each print is wrapped in acid-free tissue paper.
• Rigid mailers or tubes: Depending on the size, prints are shipped in sturdy, flat mailers or tubes to prevent bending.
• Carbon-neutral shipping: Shipping is carried out through carbon-neutral services, minimising environmental impact.
• Tracking information: You'll receive a tracking number once your order is dispatched, allowing you to monitor its journey to you.

9. Do the prints come with a Certificate of Authenticity?

Yes, each print is accompanied by a signed Certificate of Authenticity. This certificate includes details about the print, such as the title, edition number (if applicable), and my signature, ensuring the print's provenance.

10. Can I order a custom sized print?

I create limited edition prints in sizes that best capture the essence of each artwork. Custom sizes for prints are not available, as altering the dimensions can affect the integrity and composition of the original piece.

11. Do you accept commissions for original paintings?

Yes, I occasionally accept commissions for original paintings of particular sizes. If you're interested in commissioning a custom piece tailored to your preferences, or in working on a brand partnership with me, please contact me with details about your vision. We'll discuss your ideas, and I'll provide information on availability, timelines, and pricing.

12. Do you sell original paintings or works on paper?

Yes, in addition to prints, I create original paintings and works on paper. Although all original pieces are currently sold out, I will be releasing new works for sale soon. Please stay tuned for updates by subscribing to my newsletter or following me on social media. If you have a particular interest or would like to be notified when new originals become available, please contact me.

13. How do I place an order for a print?

Placing an order for a print is simple:

1. Browse the collection: Visit the shop page to view available prints.
2. Select your print: Choose the desired artwork and size, and add it to your cart.
3. Checkout: Follow the prompts to complete your purchase securely.
4. Confirmation: You'll receive an email confirmation with your order details.

14. Do you ship prints internationally?

Yes, I ship prints worldwide. I work with printmaking labs in the UK, USA and Germany, allowing for customs-free delivery to customers in the UK, EU and USA. This means you won't face additional import charges when ordering from these regions. We automatically route fulfilment based on the shipping destination. For customers outside these areas:

• Customs charges: Any customs duties or taxes imposed by your country are the responsibility of the buyer.
• Customs duties on bespoke items: Customs duties may apply to bespoke hand-made frames or custom mounting (when available) when being delivered into the EU and USA.

15. How long will it take to receive my print?

Delivery times vary depending on your location:

• UK, EU and USA: Typically, orders are delivered within 5–7 business days from production.
• International orders: Delivery times may range from 7–14 business days, depending on the destination.

Please note that these are estimated times, and delays can occur due to customs processing or unforeseen circumstances. You'll receive tracking information to monitor your shipment.

16. What is your return policy?

For prints:

All print orders are custom-made, limited edition, on-demand fine art prints created specifically for you. As such, the right to cancellation under the Consumer Protection (Distance Selling) Regulations does not apply.

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

In the unlikely event that your print arrives damaged, please contact us via the contact me within 48 hours of receiving the artwork, along with photographs of the damage. Once confirmed, we will endeavour to replace the edition free of charge. If we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable). To be eligible for a return, your item must be in the same condition that you received it. Before returning, we recommend packaging the print exactly as it was on arrival. This will minimise the likelihood of any damage in transit. Return shipping fees will be paid by the customer. Items sent back to us without first requesting a return will not be accepted.

Damage after delivery:
Any damage caused after successful delivery is the responsibility of the customer. Replacements can be provided upon payment of the current print price listed on the website.

Damage during framing or mounting:
We are not responsible for any damage caused during self-organised framing or mounting. No refunds or replacements will be issued for prints that have been spoiled in this way.

For original paintings or drawings and handmade prints:

If you receive a damaged or incorrect original artwork, please contact me via the contact me within 48 hours of receiving the artwork, along with photographs of the issue. Once confirmed, We will work with you to resolve the problem, either through a replacement or a refund.

Change of mind:
If you decide that you no longer want the original artwork, we accept returns under the following conditions:

Note: Prior to returning any items, please contact me so we can discuss any issues and hopefully find a solution. Items sent back to us without first requesting a return will not be accepted.

17. Are the colours in the print exactly like the original artwork (or as seen on screen)?

While every effort is made to ensure the print matches the original artwork's colours and tones, slight variations may occur due to differences in monitor settings and the printing process. Colours may vary slightly from those showing on your screen as there are variations in how colour is displayed on different screens. Rest assured, the prints are produced to the highest standards to capture the essence and vibrancy of the original piece and I have test the production of each edition extensively until I am happy with the result.

18. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, and American Express, as well as payments through PayPal and other secure payment gateways. All transactions are processed securely to protect your personal information.

19. How do I stay updated on new releases and original artworks?

To stay informed about new print releases, original artworks, and exclusive offers:

• Subscribe to the newsletter: Sign up with your email to receive updates directly in your inbox.
• Follow on social media: Connect on Instagram for the latest news and behind-the-scenes insights.

Got another question?

Please feel free to reach out via the contact form with any other questions. I'm always happy to help and provide additional information.

Thank you for your interest in my art and for supporting independent artists.